Green Cuisine Privacy Policy

At Green Cuisine, we take your privacy seriously. We are committed to protecting your personal data and handling it with transparency, care, and full compliance with General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Information We Collect and How We Use It

We collect and process personal data solely for specific, legitimate business purposes, including:

Order Fulfilment & Customer Support: Processing purchases, managing deliveries, issuing receipts, and providing after-sales customer support.
Website Analytics: Collecting aggregate, anonymized usage statistics via Google Analytics to better understand how visitors interact with our website and to improve our service offerings.

Data may be stored securely in electronic databases or in physical paper records.

2. Lawful Basis for Processing

We process your personal data under the following legal bases:

Contractual Necessity: To fulfil contracts and service orders you place with us.
Legitimate Interests: To run our day-to-day operations efficiently, ensure security, and improve website performance.
Consent: Where required by law for non-essential cookies and marketing communications.

3. Data Access & Sharing

Customer data stored electronically is strictly protected and accessible only by authorised Green Cuisine employees and direct operational agents.

Third-Party Service Providers: To carry out our day-to-day business operations, we must share relevant data with trusted service providers. These include:

Courier and logistics services (for delivering orders)
Payment processing providers (for securely handling transactions)
IT, hosting, and analytics infrastructure partners

Zero Direct Marketing Sharing: We never sell, rent, or share personal data with third-party organisations for their direct marketing purposes.

4. Your Rights Under GDPR

Under data protection law, you have specific rights regarding your personal information:

Right to Access: Request copies of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): Request that we delete or anonymize your personal data, subject to legal record-keeping requirements.
Right to Restrict or Object: Limit or object to how we process your personal data in certain circumstances.
Right to Data Portability: Request the transfer of your data to another service provider where applicable.

5. Exercising Your Rights & Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact us:

Email: customer-services@greencuisine.co.uk
Post: Green Cuisine Customer Support, 3 Threxton Road Ind Est, Watton, Norfolk, IP25 6NG, United Kingdom.